Choosing a Training Provider

Selecting the right training provider is crucial to the success of a workplace anti-violence strategy and the future security of your organisation. It’s worth investing time and effort to ensure you make the right choice.

Are you really ready?

Protection against violence and aggression can’t be maintained by the provision of training alone and “one shot” training courses don’t solve the problem.

So, don’t just jump in!

Have ‘management controls’ in place first

It is usually best to ensure that management controls (i.e. Policies, Risk Assessment, Behaviour Plans, Reporting Systems, Safe Practice Guidance and Instructions, Crisis Procedures, etc.) are established before deciding on the training to be provided.

Be able to make an informed choice

Training course content varies greatly and the differences can be significant.

It is strongly recommended that you read the information on ‘Staff Training’ first.

To do it now: Click Here

Aim to get ‘Best Value’

Keep in mind how much is at stake. Aim to consider not only a reasonable price, but also the quality elements of a bid for service provision and play safe. Award your contract to the training provider that supplies the ‘economically most advantageous tender’.

Examples of relevant criteria might include how long the training company has been operating, the scale of the organisation and its capacity to supply back up and other support facilities, its existing client base, membership of a relevant professional body, experienced, professionally qualified training instructors.

Protect your organisation’s reputation ferociously!

The impact of unsuitable training can be devastating.

Be satisfied, so as you are sure” that the training provider’s credentials, manner, background and attitudes are in keeping with your organisation’s aims, philosophy and ethics.

Ensure the training will be compatible with staff values

Take the trouble to examine proposed training content in detail and do your research diligently. Consider carefully how the training content would be greeted by your employees. It is imperative that they feel the training is of benefit and they’re unlikely to feel that way if they are being trained to do things which they are averse to – like being aggressive to someone and hitting them.

Know what you want to achieve before you make contact

Have a good idea of:

  • How many people need to be trained
  • What their training needs are (as identified by risk assessment)
  • Your training aims and objectives (short term and long term)
  • What you definitely don’t want
  • Your preferred delivery schedule
  • The cost of hiring local training facilities (if they’re not available at your workplace.)

Opt for a trainer that has experience in your sector

If the training provider has experience training people in the same occupation as yours they will be more familiar with the kinds of problems being encountered (and the ways to overcome them) and also knowledgeable about service procedures and work practice. This can be vital.

Prior to ordering

Meet more than one training provider.

Take the trouble to check out the training provider’s references. Phone their clients and ask for their views. Ask to see course critiques/feedback forms from previous training programmes. Check whether instructors are professionally qualified.

Do they have full Personal and Public liability insurance cover? (Ask to see the Certificates and ALWAYS contact the Insurer and verify the insurance cover is appropriate and current.)

Ask yourself this

A question always worth answering before you order training from anyone is, what impression they might form in the minds of people sitting on a jury if they were ever called to give evidence on the standard and suitability of training provided and what effect that might have on you and your organisation.